When I learn something new, I am often struck by the power of these tools and how much they make sense. Okay, there are some things I've seen that I just don't get (I'm warming up to Twitter), but someone must be using them.
I think many of us have a fear that we won't be able to figure out something, that it is harder than it is. Many staff members were reluctant to blog--because it was new, because it was "different." Everyone learns in different ways, and through training and encouragement and trial and error we have lots of staff members who are now comfortable with blogging and are relieved to discover how intuitive it is. There are always questions, and we are always all learning, but the "aha!" moment is fab.